FAQs

Answers before your first call.

Short, honest answers about scope, safety, and how nurse-led concierge care fits alongside your physician team.

Is Proxymal Care a replacement for my doctor?

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No. Proxymal Care is nurse-driven education and advocacy. We do not diagnose, prescribe, or replace your physician or care team. Everything we do supports your existing providers and your goal of optimal health.

What does 'nurse-driven' actually mean?

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Every interaction is led by a licensed registered nurse using current, evidence-based knowledge. We translate medical information, prepare you for appointments, coach caregivers, and coordinate follow-up — always within the RN scope of practice.

How does appointment preparation work?

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Before a visit we review your history, help you build a prioritized question list, organize medications and records, and clarify the outcomes you want. After the visit we debrief the plan, translate instructions, and identify follow-up items for your provider.

Do you help with follow-up and prescription tracking?

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Yes. We help you track medications, refills, dose changes, side effects, and follow-up appointments — and we help you communicate that information clearly back to your prescribing physician.

Do you provide administration support, including GLP-1 medications?

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We provide education and coaching for self-administered therapies your physician has prescribed — including GLP-1 medications — covering technique, storage, injection sites, side-effect recognition, nutrition and hydration guidance, and when to contact your prescriber. Administration decisions remain with your physician.

How is my information kept private?

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We use HIPAA-conscious workflows and secure messaging. We only share information with your care team when you ask us to.

Who is Proxymal Care for?

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Adults, older adults, parents, and caregivers navigating a new diagnosis, complex care, chronic disease, a hospital discharge, or a treatment decision — plus hospitals, physician offices, home health agencies, insurance plans, and employers.

How do I get started?

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Complete the 5-question intake and book a free 15-minute consultation. We'll listen to your situation and recommend the right level of support.

Can I cancel my membership?

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Yes — memberships are month-to-month and cancel anytime.

Nurse-driven, physician-partnered. Proxymal Care is a registered-nurse–led education and advocacy service. We do not diagnose, prescribe, or replace your physician or care team. All education supports health literacy, informed advocacy, and works in conjunction with your providers toward your optimal health.